App might be slow on EU3 cluster
We've identified the main issue that lead to overall cluster performance degrade and applied temporary fix. We'll work on permanent solution now and continue to monitor situation
Nov 30th, 11:15:49 AM +00:00
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History

Dec 4, 2021
Dec 3, 2021
Dec 2, 2021
Dec 1, 2021
Nov 30, 2021

App might be slow on EU3 cluster

Monitoring - We've identified the main issue that lead to overall cluster performance degrade and applied temporary fix. We'll work on permanent solution now and continue to monitor situation
Nov 30th, 9:49:02 AM +00:00
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Nov 29, 2021
Nov 28, 2021
Nov 27, 2021
Nov 26, 2021

App is slow or not available in EU3 cluster

Resolved - Primary DB server failure lead to temporary service disruption until Secondary instance stepped up. We've ensured that cluster is back on stable and no data loss. Also internal incident is issued to identify the reason of DB failure.
Nov 26th, 9:23:46 PM +00:00
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Nov 25, 2021
Nov 24, 2021
Nov 23, 2021
Nov 22, 2021
Nov 21, 2021
Nov 20, 2021
Nov 19, 2021
Nov 18, 2021
Nov 17, 2021
Nov 16, 2021

Shorter service disruption due to networking issues

Resolved - Planhat isn't affected by the issues anymore, we're still keeping an eye on it but it seem the issue has been resolved.
Nov 16th, 6:46:15 PM +00:00
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Nov 15, 2021

App is partly not available in EU region

Resolved - Small share of EU web traffic (less than 1% & static data only) were dropped due to server outage in EU region. We have scheduled a maintenance activities to update LoadBalancer rules to avoid traffic lose in such cases going forward
Nov 15th, 4:05:55 PM +00:00
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Nov 14, 2021
Nov 13, 2021
Nov 12, 2021

Issue with SSO logging in to the app from app.planhat.com

Resolved - We've identified the issue with login to the app using generic (not cluster specific) url. It is fixed now. Incident also didn't affect on app availability for already logged in users or when login in using cluster-specific url
Nov 12th, 10:10:12 AM +00:00
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Nov 11, 2021
Nov 10, 2021
Nov 9, 2021

Performance issues on US2 cluster

Affected services: Application US2, API US2

Resolved - We've just deployed an improvement for SalesForce integration that was the reason of performance degrade on the cluster.
Nov 9th, 2:11:26 PM +00:00
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SalesForce sync is stopped for a short while

Resolved - We've just deployed an improvement to SF integration to solve the performance issues. Constant sync is enabled now.
Nov 9th, 10:05:52 PM +00:00
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Nov 8, 2021
Nov 7, 2021
Nov 6, 2021
Nov 5, 2021
Nov 4, 2021
Nov 3, 2021
Nov 2, 2021

Analytics partial outage

Affected services: Analytics

Resolved - No issues detected after adjustments implemented.
Nov 2nd, 7:39:00 PM +00:00
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Nov 1, 2021
Oct 31, 2021
Oct 30, 2021
Oct 29, 2021

SalesForce Update

Resolved - Salesforce automatic sync re-enabled and and back to normal
Oct 29th, 8:33:42 PM +00:00
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Oct 28, 2021
Oct 27, 2021
Oct 26, 2021
Oct 25, 2021
Oct 24, 2021
Oct 23, 2021
Oct 22, 2021
Oct 21, 2021
Oct 20, 2021
Oct 19, 2021
Oct 18, 2021

Partial outage on EU1 cluster

Affected services: Application EU, API EU

Resolved - we've identified an endpoint that was not optimized for high load and caused performance issues under the pressure. Fix with performance improvement is ready and on testing stage now and until it's deployed - we'll continue to monitor the cluster health.
Oct 18th, 12:18:41 PM +00:00
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Oct 17, 2021
Oct 16, 2021

Services

Application EU
Operational
API EU
Operational
Application US
Operational
API US
Operational
Application US2
Operational
API US2
Operational
Analytics
Operational